Last updated: 02/03/2026
These Terms and Conditions govern your access to and use of our website and concierge services. By accessing or using our website or services, you agree to be bound by these Terms and Conditions.
1. SERVICES
We provide lifestyle, travel, corporate, and event-related concierge services. All services are offered on a best-effort basis. We facilitate requests and arrangements but do not guarantee availability, outcomes, or results.
We act solely as an intermediary between clients and third-party service providers.
2. NO GUARANTEE OF AVAILABILITY
All requests are subject to availability. Prices, availability, and conditions may change at any time and are outside of our control.
Submitting a request does not constitute a confirmed booking or guarantee of service.
3. THIRD-PARTY PROVIDERS
Services may be fulfilled by independent third-party providers, including but not limited to hotels, transportation companies, event organizers, venues, and service professionals.
We do not own, control, or operate third-party services and are not responsible for their actions, omissions, quality, safety, or performance.
4. PAYMENTS AND FEES
Where applicable, fees for services will be communicated in advance. Payment terms, deposits, and cancellation policies may vary depending on the service and third-party provider.
All payments are non-refundable unless expressly stated otherwise in writing.
5. CANCELLATIONS AND CHANGES
Cancellations, modifications, or changes to requests are subject to the policies of the relevant third-party providers. We are not responsible for penalties, fees, or losses resulting from cancellations or changes.
6. CLIENT RESPONSIBILITIES
You agree to:
– Provide accurate, complete, and lawful information
– Use services only for legal purposes
– Comply with applicable laws and regulations
– Accept responsibility for decisions made based on provided arrangements
We reserve the right to refuse or terminate service at our discretion.
7. LIMITATION OF LIABILITY
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our services or website.
Our total liability, if any, shall not exceed the fees paid directly to us for the specific service giving rise to the claim.
8. ASSUMPTION OF RISK
Participation in activities arranged through our services may involve inherent risks. You acknowledge and accept these risks and agree to participate at your own discretion and responsibility.
9. INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, and design elements, is the property of the company and may not be copied, reproduced, or distributed without prior written permission.
10. CONFIDENTIALITY
All client information and communications are treated as confidential and handled with discretion, except where disclosure is required by law.
11. TERMINATION
We reserve the right to suspend or terminate access to our services or website at any time, without notice, for any violation of these Terms and Conditions.
12. GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United States and the State of California.
13. CHANGES TO THESE TERMS
We may update these Terms and Conditions at any time. Continued use of the website or services constitutes acceptance of the updated terms.
14. CONTACT INFORMATION
For questions regarding these Terms and Conditions, contact us at:
Email: freddya@henosisssf.net
Phone: +1 (707) 799- 1392
