Last updated: 02/03/2026
Confidentiality and discretion are fundamental principles of our concierge services. This Confidentiality Statement explains how we handle client information and communications.
1. CONFIDENTIAL INFORMATION
Confidential information includes, but is not limited to:
– Client identities
– Contact details
– Requests, preferences, and instructions
– Travel, lifestyle, corporate, and event-related information
– Communications exchanged through any channel
All such information is treated as strictly confidential.
2. USE OF CONFIDENTIAL INFORMATION
Confidential information is used solely for the purpose of fulfilling client requests and providing concierge services.
Information is shared internally only with authorized personnel and externally only with trusted third-party providers when necessary to execute a request.
3. NON-DISCLOSURE
We do not disclose client information to any third party without consent, except:
– When required to fulfill a requested service
– When legally required by law, regulation, or court order
– When necessary to protect legal rights, safety, or security
We do not use client information for marketing, publicity, or promotional purposes without explicit written consent.
4. DATA SECURITY
We apply reasonable administrative, technical, and physical safeguards to protect confidential information against unauthorized access, disclosure, or misuse.
Access to confidential information is restricted to authorized personnel only.
5. CLIENT RESPONSIBILITIES
Clients are responsible for maintaining the confidentiality of any access credentials, communications, or sensitive information they share with us.
6. DURATION OF CONFIDENTIALITY
Confidentiality obligations apply during and after the provision of services and continue indefinitely, unless disclosure is required by law.
7. LIMITATION
While we take all reasonable steps to protect confidential information, no system is completely secure, and absolute confidentiality cannot be guaranteed.
8. CHANGES TO THIS STATEMENT
We reserve the right to update this Confidentiality Statement at any time. Updates will be posted on this page with a revised date.
9. CONTACT INFORMATION
For questions regarding this Confidentiality Statement, contact us at:
Email: freddya@henosisssf.net
Phone: +1 (707) 799- 1392
